Shopping at lochfynewhiskies.com is safe.
Credit cards are processed using PCI DSS compliant servers and software through Barclaycard Smart Pay and PayPal.
If you have any concerns about safety please call us on 08001071936.
Subject to availability, we aim to ship all orders same day, Monday-Friday, when received before 12pm.
If an item you have ordered is unavailable we will let you know as soon as possible.
Yes – As long as we have the item in stock.
All next day deliveries must be placed BEFORE 1pm.
We use DPD and Parcelforce for the majority of our mail order deliveries.
Small items may be sent in the regular mail.
Overseas orders are sent by DPD, TNT or DHL.
We can deliver on Saturdays on special request.
If you need delivery by a certain date please let us know and we will do our best.
Yes. We can deliver to a work address if you prefer or to a third party if it is a gift.
The courier should put a card through your letterbox saying they have attempted delivery and provide a contact number to arrange re-delivery, or Parcelforce or DPD may leave the parcel at your local Post Office.
If the parcel is not collected it will be returned to us, which incurs a double charge, we reserve the right to charge the buyer this fee and any re-shipping fee. Please see our Terms & Conditions.
If you let us know with your order, we can ask the courier to leave your parcel with a neighbour or in a safe part of your property.
This is offered on the understanding that any parcels so left are at your own risk.
We ship daily worldwide. Please be aware that international shipments may be charged import taxes payable by the recipient before the courier will deliver.
For delivery to non-EU countries, delivery cost will be non-inclusive of VAT (20%)
The countries we ship to regularly are all listed here
You will be sent a tracking number to your email address and your mobile – you will then be able to track the progress of your shipment by clicking on the tracking number.
Yes. You can add a message whilst checking out and we will include a greeting card without charge.
Unfortunately we are unable to gift wrap as we have to ensure all bottles are securely wrapped for transportation.
Yes. If the product is faulty or not as ordered then it can be returned to us at our cost.
If you change your mind and no longer require the item you may return it to us within 14 calendar days of receipt for a full refund (you are liable and responsible for the postage and packing back to us). Please see our Terms & Conditions.
Please note that all returns must be notified to us in writing in advance.
Yes. All our regular stock is listed but we have some discontinued, collectable bottles that are only for sale through our retail shop in Inveraray.
If there is a particular whisky that you are looking for please contact us and we will let you know.
Not from us - we only sell bottles!
A few distilleries offer casks for sale to individuals so please contact your favourite to see if they have a current offer.
We believe Arran, Bruichladdich and Glenglassaugh currently offer cask sales.
We generally only sell new bottles of whisky and do not normally purchase collections or odd bottles.
No. We are a whisky shop not a whisky distillery!
Our closest distilleries are Oban, Auchentoshan, Springbank, Isle of Jura and of course the Islay distilleries.
Please feel free to visit our whisky shop in Inveraray - we have a taster waiting for you.
We do not offer tutored whisky tastings but we always have plenty of tasting stock in the shop so that we can find the perfect whisky for you.