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Terms & Conditions

Loch Fyne Whiskies is a trading name of William Foulds & Co Limited with Registered Office at Loch Fyne Whiskies, Main Street West, Inveraray, Argyll, Scotland, PA32 8UD. Company Registration Number: SC265657. VAT Registered Number is: GB 617 1945 34.

Making a purchase couldn't be easier

Just browse our range, click on any items that you wish to buy and add them to basket. After you have finished your selection, click on "Secure Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You may also place your order over the phone. Orders are then processed with all possible speed, usually the same day. All orders must be paid for before despatch.

Age

You must be 18 years of age or over to order any of our products that contain alcohol. We will only deliver to those aged 18 or over and purchases must not be made on behalf of, or for onward supply to, persons under 18 (UK). It is the responsibility of any customers who access the website from outside the UK to be compliant with local laws, including licensing laws. Loch Fyne Whiskies cannot be held responsible for this.

Duty and Tax

For orders made from the UK or the European Union, the prices will include Excise Duty and VAT at the rates currently applied in the UK, where appropriate. All orders beyond the EU are VAT free, though local import taxes and fees may be charged in the country of delivery and are payable by the recipient before the courier will deliver. We ask that you satisfy yourself about these local taxes before placing your order as Loch Fyne Whiskies will take no responsibility for these.

Pricing

Our prices are believed to be accurate and up to date but we reserve the right to change prices at any time until the goods are despatched. Our prices apply only to goods bought from this website and not the Loch Fyne Whiskies shop in Inveraray where prices may be different from time to time.

All prices on this site are considered an invitation to treat rather than an offer for acceptance by any purchaser.

Our prices do not include postage and packaging. This will be added to your basket at the checkout stage.

Our products are listed subject to availability.

If we show a promotional price on a product, then that product will have been available previously at a higher price on our website or in our shop in Inverarary.

Delivery

We rely solely on the delivery destination information supplied by you at the time of placing the order and we make no further checks. Delivery is made by a third party tracked courier service and their Terms and Conditions apply. If our couriers attempt delivery in accordance with their Terms and Conditions but are unsuccessful, they may return the parcel to their depot or local Post Office. It may then be returned to us. If returned to us and undamaged, you may apply for a refund less our courier's costs for returning the parcel to us.

Goods are despatched entirely at the customer's own risk. We will take all reasonable care to ensure that your goods are securely wrapped and protected from damage.

Privacy

Loch Fyne Whiskies is committed to ensuring that your personal information is secure. We will not disclose your information to third parties other than when order details are processed as part of the order fulfilment and delivery process or unless we have your permission or are required by law to do so all as more fully detailed in our Privacy Policy.

Guarantee

Our reputation is our guarantee. We will do everything we can to protect it!

Reaching Us

If you need to reach us, you can email us at [email protected], alternatively you can call on Freephone (UK only) 0800 107 1936 or 01499 302219 (International +44 1499 302219) or write to Loch Fyne Whiskies, Inveraray, Argyll, PA32 8UD.

The information contained in this website has been prepared in good faith and is believed to be correct at the time of publication. We make no representation or guarantee as to the accuracy of any or all of the information on this site.

We reserve the right to amend these Terms and Conditions from time to time without notice and at our sole discretion.

Refunds and cancellation

Goods must be checked on delivery. If they are faulty or clearly not as ordered then they can be returned to us for a full refund providing:

  1. We have been notified within 24 hours of receipt of the goods, either:
    • by email to [email protected]
    • Or in writing to: Loch Fyne Whiskies, Inveraray, Argyll, PA32 8UD
  2. We have agreed to accept the return of the goods, in which case we will meet the cost of return delivery by a method chosen by us.

We will action the refund, back to your account, when we receive the goods.

If you change your mind and no longer require the goods, under the Distance Selling Regulations you may return them to us intact within 14 calendar days of receipt for a full refund. You will be liable and responsible for the postage and packing back to us.

Please note that all returns must be notified to us in advance by email or in writing, addresses as above.

Please note this does not apply to any items that are bespoke or have been engraved or personalised in any way.

FYNE+

  • Introduction
    FYNE+ is the name we have given to a discretionary retail offer/scheme that we invite our customers to subscribe to. It is not a membership club and the use of the words ‘member’ and ‘club’ in these conditions and in any of our communications are not to be given their respective literal meanings.
  • Eligibility
    FYNE+is only available to private individuals residing in or seeking delivery in the UK. We invite our customers/members to sign up to Unlimited for 12 months.
  • Service/Benefits
    FYNE+ entitles the subscriber to unlimited Next Working Day Delivery on retail orders to eligible addresses in the UK (subject to the exclusions set out below). The service is delivered by DPD.
  • Subscription
    FYNE+ is available by application and payment of a single annual fee as set by Loch Fyne Whiskies from time to time. Customers can subscribe to FYNE+ from desktop, tablet, or mobile device. FYNE+ is valid for 12 months from the date of effective subscription and is only available to individuals residing in the UK or intending to have all deliveries effected in the UK (subject to the exclusions set out below).
  • Account
    To receive the benefits, each subscriber must have a registered lochfynewhiskies.com customer account and be logged in to that customer account.
  • Availability
    FYNE+ is available for delivery to UK addresses, subject to postcode restrictions as detailed below.
  • Exclusions
    It is important to note that, because of applicable postcode restrictions, FYNE+ delivery service is not currently available in the following areas: Northern Ireland, selected postcodes of Highlands & Islands of Scotland. For the avoidance of doubt, the following postcodes are not covered by the service:
    • Highlands: FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50
    • Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE
    • Northern Ireland: BT
    The service is not available in the Channel Islands or other crown dependencies.
  • Orders
    To receive free Next Working Day Delivery when placing an order, our FYNE+ delivery option must be selected in the checkout. If an alternative delivery option is selected, then delivery charges may apply.
  • Cancellation
    Subscribers may cancel their FYNE+ subscription and receive a full refund up until the time of their first order utilising FYNE+. Thereafter, subscriptions cannot be refunded.
  • Best Endeavours
    Loch Fyne Whiskies will use their best endeavours to deliver the benefits of FYNE+. In the event of any interruption or delay in delivery or any shortfall in any subscriber's expectations, any claim or claims for damages or other reparations will be strictly limited to a refund of the annual subscription.
  • Reservations
    Loch Fyne Whiskies reserves the right to make changes to these terms and conditions, including, but not limited to the annual subscription and the benefits, provided that, in the event of a material change to the benefits, the affected subscriber(s) will be entitled to apply for and receive a full refund of the current subscription. Furthermore, Loch Fyne Whiskies reserves the right to terminate any subscription at any time on the condition that it will pay a pro-rated refund of the current subscription. Loch Fyne Whiskies also reserves the right to withdraw and cancel FYNE+ on paying pro-rated refunds as above.
  • Terms & Conditions
    Except where these terms provide otherwise, the standard terms and conditions of Loch Fyne Whiskies as published on this website shall apply.

Third party services

Our website uses some third party providers in order to provide certain functions and features, including, but not limited to:

Mention Me - Refer A Friend

Referrer Rewards

  • The referrer is offered 15% off for every friend who orders for the first time.
  • This offer can be shared for 3 months from the date of acceptance by the referrer.
  • This offer is valid up to a maximum basket value of £250.
  • This offer is online only.
  • For the referral to qualify for the reward the referred friend must be a new customer to Loch Fyne Whiskies and over the age of 18 and the referred friend must meet the conditions of their reward.
  • There is no requirement for the referrer to be an existing Loch Fyne Whiskies customer.
  • Rewards will be delivered to the referrer on the day of the referred friend's purchase provided the referred friend's purchase is not cancelled.
  • The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.
  • Referral rewards cannot be combined with other discount codes in a single order.
  • Loch Fyne Whiskies reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
  • Loch Fyne Whiskies reserves the right to vary all details of this offer at any time without notice.
  • Discount is not valid on e-Gift cards.
  • Discount does not apply to delivery costs.

Referred Friend Rewards

  • The Referred friend is offered a discount when they place their first order.
  • This offer is valid up to a maximum basket value of £250.
  • This offer is online only.
  • The reward is valid for one month from the point of issue to the referred friend.
  • To qualify for the reward, the referred friend must be a new customer to Loch Fyne Whiskies and over the age of 18.
  • Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
  • The Referred friend reward cannot be claimed by the same person making the referral
  • Referred friend rewards cannot be combined with other discount codes in a single order.