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Terms & Conditions

Loch Fyne Whiskies is a trading name of William Foulds & Co Limited with Registered Office at Loch Fyne Whiskies, Main Street West, Inveraray, Argyll, Scotland, PA32 8UD. Company Registration Number: SC265657. VAT Registered Number is: GB 617 1945 34.

Making a purchase couldn't be easier

Just browse our range, click on any items that you wish to buy and add them to basket. After you have finished your selection, click on "Secure Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You may also place your order over the phone. Orders are then processed with all possible speed, usually the same day. All orders must be paid for before despatch.

Age

You must be 18 years of age or over to order any of our products that contain alcohol. We will only deliver to those aged 18 or over and purchases must not be made on behalf of, or for onward supply to, persons under 18 (UK). It is the responsibility of any customers who access the website from outside the UK to be compliant with local laws, including licensing laws. Loch Fyne Whiskies cannot be held responsible for this.

Duty and Tax

For orders made from the UK, the prices will include Excise Duty and VAT at the rates currently applied in the UK, where appropriate. All orders beyond the UK are VAT free, though local import taxes and fees may be charged in the country of delivery and are payable by the recipient before the courier will deliver. We ask that you satisfy yourself about these local taxes before placing your order as Loch Fyne Whiskies will take no responsibility for these.

Pricing

Our prices are believed to be accurate and up to date but we reserve the right to change prices at any time until the goods are despatched. Our prices apply only to goods bought from this website and not the Loch Fyne Whiskies shop in Inveraray where prices may be different from time to time.

All prices on this site are considered an invitation to treat rather than an offer for acceptance by any purchaser.

Our prices do not include postage and packaging. This will be added to your basket at the checkout stage.

Our products are listed subject to availability.

If we show a promotional price on a product, then that product will have been available previously at a higher price on our website or in our shop in Inverarary.

Delivery

We rely solely on the delivery destination information supplied by you at the time of placing the order and we make no further checks. Delivery is made by a third party tracked courier service and their Terms and Conditions apply. If our couriers attempt delivery in accordance with their Terms and Conditions but are unsuccessful, they may return the parcel to their depot or local Post Office. It may then be returned to us. If returned to us and undamaged, you may apply for a refund less our courier's costs for returning the parcel to us.

Goods are despatched entirely at the customer's own risk. We will take all reasonable care to ensure that your goods are securely wrapped and protected from damage.

Privacy

Loch Fyne Whiskies is committed to ensuring that your personal information is secure. We will not disclose your information to third parties other than when order details are processed as part of the order fulfilment and delivery process or unless we have your permission or are required by law to do so all as more fully detailed in our Privacy Policy.

Guarantee

Our reputation is our guarantee. We will do everything we can to protect it!

Reaching Us

If you need to reach us, you can email us at [email protected], alternatively you can call on Freephone (UK only) 0800 107 1936 or 01499 302219 (International +44 1499 302219) or write to Loch Fyne Whiskies, Inveraray, Argyll, PA32 8UD.

The information contained in this website has been prepared in good faith and is believed to be correct at the time of publication. We make no representation or guarantee as to the accuracy of any or all of the information on this site.

We reserve the right to amend these Terms and Conditions from time to time without notice and at our sole discretion.

Refunds and cancellation

Goods must be checked on delivery. If they are faulty or clearly not as ordered then they can be returned to us for a full refund providing:

  1. We have been notified within 24 hours of receipt of the goods, either:
    • by email to [email protected]
    • Or in writing to: Loch Fyne Whiskies, Inveraray, Argyll, PA32 8UD
  2. We have agreed to accept the return of the goods, in which case we will meet the cost of return delivery by a method chosen by us.

We will action the refund, back to your account, when we receive the goods.

If you change your mind and no longer require the goods, under the Distance Selling Regulations you may return them to us intact within 14 calendar days of receipt for a full refund. You will be liable and responsible for the postage and packing back to us.

Please note that all returns must be notified to us in advance by email or in writing, addresses as above.

Please note this does not apply to any items that are bespoke or have been engraved or personalised in any way.

FYNE+

  • Introduction
    FYNE+ is the name we have given to a discretionary retail offer/scheme that we invite our customers to subscribe to. It is not a membership club and the use of the words ‘member’ and ‘club’ in these conditions and in any of our communications are not to be given their respective literal meanings.
  • Eligibility
    FYNE+is only available to private individuals residing in or seeking delivery in the UK. We invite our customers/members to sign up to FYNE+ for 12 months.
  • Service/Benefits
    FYNE+ entitles the subscriber to unlimited Next Working Day Delivery on retail orders to eligible addresses in the UK (subject to the exclusions set out below). The service is delivered by DPD. Other benefits may be added and/or removed by us from time to time including, but not limited to, member exclusive ballots.
  • Subscription
    FYNE+ is available by application and payment of a single annual fee as set by Loch Fyne Whiskies from time to time. Customers can subscribe to FYNE+ from desktop, tablet, or mobile device. FYNE+ is valid for 12 months from the date of effective subscription and is only available to individuals residing in the UK or intending to have all deliveries effected in the UK (subject to the exclusions set out below).
  • Account
    To receive the benefits, each subscriber must have a registered lochfynewhiskies.com customer account and be logged in to that customer account.
  • Availability
    FYNE+ is available for delivery to UK addresses, subject to postcode restrictions as detailed below.
  • Exclusions
    It is important to note that, because of applicable postcode restrictions, FYNE+ delivery service is not currently available in the following areas: Northern Ireland, selected postcodes of Highlands & Islands of Scotland. For the avoidance of doubt, the following postcodes are not covered by the service:
    • Highlands: AB31-39, AB41-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50
    • Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE
    • Northern Ireland: BT
    The service is not available in the Channel Islands or other crown dependencies.
  • Orders
    To receive free Next Working Day Delivery when placing an order, our FYNE+ delivery option must be selected in the checkout. If an alternative delivery option is selected, then delivery charges may apply.
  • Cancellation
    Subscribers may cancel their FYNE+ subscription and receive a full refund up until the time of their first use of FYNE+ (including entry to FYNE+ exclusive ballots). Thereafter, subscriptions cannot be refunded.
  • Best Endeavours
    Loch Fyne Whiskies will use their best endeavours to deliver the benefits of FYNE+. In the event of any interruption or delay in delivery or any shortfall in any subscriber's expectations, any claim or claims for damages or other reparations will be strictly limited to a refund of the annual subscription.
  • Reservations
    Loch Fyne Whiskies reserves the right to make changes to these terms and conditions, including, but not limited to the annual subscription and the benefits, provided that, in the event of a material change to the benefits, the affected subscriber(s) will be entitled to apply for and receive a full refund of the current subscription. Furthermore, Loch Fyne Whiskies reserves the right to terminate any subscription at any time on the condition that it will pay a pro-rated refund of the current subscription. Loch Fyne Whiskies also reserves the right to withdraw and cancel FYNE+ on paying pro-rated refunds as above.
  • Terms & Conditions
    Except where these terms provide otherwise, the standard terms and conditions of Loch Fyne Whiskies as published on this website shall apply.

Third party services

Our website uses some third party providers in order to provide certain functions and features, including, but not limited to:

Mention Me - Refer A Friend

Referrer Rewards

  • The referrer is offered 15% off for every friend who orders for the first time.
  • This offer can be shared for 3 months from the date of acceptance by the referrer.
  • This offer is valid up to a maximum basket value of £250.
  • This offer is online only.
  • For the referral to qualify for the reward the referred friend must be a new customer to Loch Fyne Whiskies and over the age of 18 and the referred friend must meet the conditions of their reward.
  • There is no requirement for the referrer to be an existing Loch Fyne Whiskies customer.
  • Rewards will be delivered to the referrer on the day of the referred friend's purchase provided the referred friend's purchase is not cancelled.
  • The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.
  • Referral rewards cannot be combined with other discount codes in a single order.
  • Loch Fyne Whiskies reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
  • Loch Fyne Whiskies reserves the right to vary all details of this offer at any time without notice.
  • Discount is not valid on e-Gift cards.
  • Discount does not apply to delivery costs.

Referred Friend Rewards

  • The Referred friend is offered a discount when they place their first order.
  • This offer is valid up to a maximum basket value of £250.
  • This offer is online only.
  • The reward is valid for one month from the point of issue to the referred friend.
  • To qualify for the reward, the referred friend must be a new customer to Loch Fyne Whiskies and over the age of 18.
  • Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
  • The Referred friend reward cannot be claimed by the same person making the referral
  • Referred friend rewards cannot be combined with other discount codes in a single order.

Fyne Rewards Terms & Conditions

  1. Introduction
    1. These Terms and Conditions govern Fyne Rewards loyalty programme operated by Glenkeir Whiskies Limited a company registered in Scotland, trading as “Loch Fyne Whiskies”. Our company registration number is SC265657 and our registered office is at Suite 2 (Ground Rear), Melisa House, 3 Brand Place, Brand Street, Glasgow G51 1DR, which is our main trading address. Our registered VAT number is 617 1945 34.
    2. Trading as Loch Fyne Whiskies, members can earn Fyne Rewards points on certain purchases from Loch Fyne Whiskies and receive other membership benefits in accordance with the terms of the programme below.
  2. Membership
    1. On joining the Programme, each member (“Member”) will be issued a digital Fyne Rewards card and unique membership number (“Rewards Card”) which will entitle the Member to participate in the Programme.
    2. Rewards Cards are limited to one per person and are for personal use by the registered cardholder only. Rewards Cards cannot be shared, distributed or used for commercial purposes.
    3. Loch Fyne Whiskies reserves the discretionary right, to refuse, suspend or cancel a Rewards Card, any benefits, or membership in the Programme. In that case, the Member’s Rewards Points (as defined below) will be forfeited.
    4. Loch Fyne Whiskies will not be liable for any resulting loss or damage, or compensation to a Member, as a result of suspension or cancellation of a Fyne Rewards Card or membership in the Programme (including loss of Rewards Points (as defined below) and/or access to any benefits).
  3. Collecting Fyne Rewards Points
    1. Members can earn loyalty points (“Rewards Points”) on Qualifying Purchases at all of Loch Fyne Whiskies' UK stores and website, appropriate to the Member’s Rewards Tier at the time of purchase. A “Qualifying Purchase” is one which is not excluded by any provision of these Terms and Conditions (see below for further details on ‘Qualifying Purchases and Exclusions’ and ‘Membership Tiers’).
    2. Rewards Points are earned on the full pound sterling value of Qualifying Purchases and transaction values may be rounded down to the nearest full pound sterling. Members must present their Rewards Card at payment time to earn Rewards Points.
    3. Requests to add Fyne Rewards points from transactions where the Rewards Card was not presented at the time of purchase will be considered on a discretionary basis and Loch Fyne Whiskies reserves the right to limit the number of these transactions applied to the Rewards Card. Rewards Points may only be earned on purchases made by the Member.
    4. If a Member is given a refund or other financial adjustment on any transaction, the Fyne Rewards points awarded on the transaction will be adjusted accordingly.
    5. In line with our Returns Policy, we reserve the right to delay issuing any Rewards Points at our discretion for up to 14 days after purchase.
  4. Qualifying Purchases and Exclusions
    1. Certain products, brands and services are excluded from some or all of the Programme Benefits and offers (including, but not limited to, those set out below). The list of exclusions may change from time to time in Loch Fyne Whiskies' discretion. Please contact Customer Service for a full list of exclusions.
    2. Welcome Sign Up Offer:
      Members who sign up with Fyne Rewards programme will be offered a one-time 10% discount on a single purchase up to a complete transaction value of £500. This offer is only available for new Members. Existing Members will receive a loyalty bonus of 250 points.
      This sign-up offer cannot be redeemed on excluded products or in excluded categories including on the following purchases:
      1. Ballot Products
      2. Gift Cards and gift vouchers (including gift experiences)
      3. Delivery charges, and any gratuities
      4. Shipping costs
    3. Earning and redeeming Rewards Points:
      Members cannot earn Rewards Points on excluded products or in excluded categories including on the following purchases:
      1. Gift Cards and gift vouchers (including gift experiences)
      2. Delivery charges, and any gratuities
      3. Shipping costs
    4. Members cannot redeem Loyalty Vouchers on excluded products or in excluded categories including on the following purchases:
      1. Ballot Products
      2. Purchases that are impacted by Minimum Unit Pricing in Scotland once the discount is applied
      3. Spirit bottles under 35cl
      4. Gift Cards and gift vouchers (including gift experiences)
      5. Delivery charges, and any gratuities
      6. Shipping costs
    5. For more information on excluded products and departments please ask in-store or contact Customer Service.
  5. Membership Tiers
    1. All Members will be assigned membership of the entry tier level, Friends, when they join the Fyne Rewards programme. Members can upgrade their membership tier by purchasing a paid tier. Currently there is one paid Membership tier: Fyne+.
    2. Fyne+ costs £14.99 per year and entitles Members to exclusive member only pricing, priority access to new releases, access to ballots, free UK shipping from the lochfynewhiskies.com website and enhanced points for their spend online and in store. From time to time Members may benefit from additional benefits as a consequence of membership of this tier.
  6. Redeeming Rewards Points
    1. Members may redeem Rewards Points at any time during the calendar year by exchanging their points for an available voucher. These vouchers can be then used against a qualifying purchase in our stores or on lochfynewhiskies.com.
    2. Members must advise the store staff that they wish to redeem their Rewards Points and present their Rewards Card at the time of purchase when paying in store. In order to redeem Rewards Points online, Members must be signed into their online account.
    3. Members can redeem their vouchers on lochfynewhiskies.com by copying the relevant voucher code from their Rewards account and pasting it into the relevant Discount field in checkout. The voucher will apply the appropriate reward and the voucher will no longer be available.
    4. Rewards Points used to purchase an item which is later refunded will, subject to the Fyne Rewards Programme and Loch Fyne Whiskies Returns Policy, be refunded to the Member’s points balance. Where a Member has paid for their purchase in part by redeeming Rewards Points, the points will be refunded back to the Member’s points balance before any other tender is refunded.
    5. The ability for Members to redeem their Rewards Points may be subject to seasonal restrictions during Loch Fyne Whiskies sale periods.
    6. Where there is a negative Rewards Points balance on a Member’s account, Loch Fyne Whiskies reserves the right to suspend a Member’s Rewards Card until the account has been settled.
  7. Fyne Rewards Benefits
    1. Members will receive the following benefits according to their Membership Tier (“Benefits”). To redeem any Benefits, Members must present a valid Rewards Card when requested:
      1. Friends
        1. £1 = 1 point
        2. Redeem points for vouchers
        3. Treats throughout the year
      2. Fyne+
        1. £1 = 2 points
        2. Redeem points for vouchers
        3. Treats throughout the year
        4. Unlimited free next day UK delivery (geographic restrictions apply)
        5. Priority access and ballots
        6. Exclusive deals in store and online
  8. Updates and Changes to the Programme
    1. Loch Fyne Whiskies has the right to terminate the Programme or make changes to the terms of the Programme at any time. Loch Fyne Whiskies will not be liable for any resulting loss or damage. For up-to-date terms and conditions (including any updates), Members should refer to the Fyne Rewards Terms & Conditions on lochfynewhiskies.com. A Member will be deemed to have accepted any changes or variations by the continued use of a Rewards Card. Members who are employees of Loch Fyne Whiskies, their affiliates or partners may be subject to additional rules and restrictions from time to time and will be notified separately.
  9. Free Delivery
    1. Eligibility
      Free Delivery is a benefit offered to members of Fyne Rewards in the Fyne+ tier. Friends members are not eligible for this benefit.
    2. Service/Benefits
      This benefit entitles the subscriber to unlimited Next Working Day Delivery on online retail orders to eligible addresses in the UK (subject to the exclusions set out below). Orders in store are not included in the service. The service is delivered by DPD.
    3. Account
      To receive this benefit, each member must have a registered lochfynewhiskies.com customer account and be logged in to that customer account.
    4. Exclusions
      It is important to note that, because of applicable postcode restrictions, this delivery service is not currently available in the following areas: Northern Ireland, Highlands & Islands of Scotland. For the avoidance of doubt, the following postcodes are not covered by the service:
      1. Highlands: AB31-39, AB41-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50
      2. Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE
      3. Northern Ireland: BT
      The service is not available in the Channel Islands or other crown dependencies.
    5. Orders
      To receive free Next Working Day Delivery when placing an order, this delivery option must be selected in the checkout. If an alternative delivery option is selected, then delivery charges may apply.
    6. Best Endeavours
      Loch Fyne Whiskies will use their best endeavours to deliver the benefits of Fyne+ free delivery. In the event of any interruption or delay in delivery or any shortfall in any subscriber's expectations, any claim or claims for damages or other reparations will be strictly limited to a refund of the annual subscription.
    7. Reservations
      Loch Fyne Whiskies reserves the right to make changes to these terms and conditions, including, but not limited to the annual subscription and the benefits, provided that, in the event of a material change to the benefits, the affected subscriber(s) to Fyne Rewards Fyne+ tier will be entitled to apply for and receive a full refund of the current subscription. Furthermore, Loch Fyne Whiskies reserves the right to terminate any subscription at any time on the condition that it will pay a pro-rated refund of the current subscription. Loch Fyne Whiskies also reserves the right to withdraw and cancel Fyne Rewards Fyne+ tier on paying pro-rated refunds as above.
  10. General
    1. Please note that from time to time we may ask Members to provide identification when presenting their Rewards Card (including when redeeming Rewards Points).
    2. Members are personally liable for any and all fees, costs, charges, claims or liabilities (including taxes) of whatever nature arising from their membership of the Programme.
    3. Members shall notify Customer Service of any change of address or other personal details and of any damage, theft or loss of a Member’s Rewards Card.
    4. Loch Fyne Whiskies shall not be liable for any damage, theft, loss or unauthorised use of a Member’s Rewards Card (including unauthorised Rewards Points redemption), and Members are strongly advised to keep their Rewards Card and details safe and secure.
    5. If there is any difference between the terms and conditions as set out on lochfynewhiskies.com and other information provided in relation to the Programme, the terms and conditions on lochfynewhiskies.com will prevail.
    6. These terms and conditions do not affect a Member’s statutory rights.
    7. These terms and conditions are governed by Scots law and are subject to the exclusive jurisdiction of the courts of Scotland.